Another port under the Bureau of Customs (BoC) has opened its customer care center (CCC) to centralize customs transactions.
The Port of Tacloban has formally inaugurated its central hub for BoC processes during its 75th anniversary last October 9, the bureau said.
Tacloban port is the 12th port to reactivate its CCC, joining the ports of Manila, Legaspi, Surigao, Batangas, Subic, Clark, Zamboanga, Davao, Limay, San Fernando, and Iloilo.
Like the other CCC, Port of Tacloban’s central hub serves as a one-stop shop for answering queries and concerns, processing and releasing of regulatory documents, and payment of customs duties, taxes, fees and other charges, among others.
It is manned by trained a Customs Service Officer and a CCC head.
According to the bureau, the center caters to stakeholders and other clients to easily finish transactions with the port through the service center.
It is one of the programs of the bureau in compliance with RA 11032, the Ease of Doing Business and Efficient Government Service Delivery Act, and designed to promote zero-contact policy to lessen face-to-face transactions with stakeholders, which aims to curb systemic corruption between Customs personnel and players.
District Collector Francis Tolibas said together with the port collectors of the Sub-port of Isabel and Sub-port of Catbalogan, they continue to be “committed in our efforts of achieving efficient customs services in furtherance to the drive of Commissioner Rey Leonardo Guerrero to modernize and streamline services of the bureau.”